Luggage:
Passengers are permitted to carry luggage not exceeding 20kg in weight and dimensions of 20 inches in length and 12 inches in width. Customers with luggage exceeding these specified limits are required to report to the departure location one hour before departure, and proceed to the company’s store to complete the necessary way-billing process for the conveyance of the oversized luggage through the designated luggage van.
Missed Vehicle/ No-Show:
In the event that a customer fails to board the designated vehicle without providing a 16-hour cancellation notice, and does not appear within the specified timeframe, no refund will be issued. The customer will be obliged to make a new booking for an alternative available vehicle.
Required Identification:
Prior to boarding, all passengers are required to present valid identification as proof of identity. Acceptable forms of identification include government-issued IDs such as a Driver's License, National Identity Card, Voter's Card, or International Passport.
Non-transferable tickets:
Purchased tickets are non-transferable to another individual. All tickets must be acquired in the name of the traveler, matching the identification details. Please note that any traveler presenting a ticket with a name inconsistent with the identification provided will not be permitted to board the vehicle.
Cancellations:
All cancellations must be made at least 16 hours prior to the scheduled departure time to qualify for an 80% refund. Any booking not canceled within this timeframe, resulting in a no-show by the customer, will be considered forfeited.